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The service with an expanded area of responsibility

CONSORT Success stories The service with an expanded area of responsibility

In June 2017, Aerzen RUS appointed CONSORT’s candidate Kirill Starshinov as their Head of Service Department. Aerzen RUS is the official representative in Russia of a large German manufacturing company Aerzener Maschinenfabrik, which sells screw compressors and blowers, spare parts and servicekits made by its German parent company. The highest degree of responsibility for finding the right candidate was due to the fact that the manufacturer’s warranty extends to the company’s equipment which is supplied not only to Russia but also to Belarus, Kazakhstan, Kyrgyzstan, Turkmenistan, Uzbekistan, and Ukraine. The after-sales customer service, therefore, plays a special role in the structure of the company.

The search was not easy but ultimately successful: a highly qualified English-speaking manager with experience in setting up a service department in an international company was selected to work for Aerzen RUS.